2024 Utility FAQ

How do you set your rates?

We have a meter to charge a per cubic meter variable rate as well as a fixed quarterly system renewal fee for all connections. Additionally, units for stratas and commercial properties have a fixed fee per unit and possibly a unmetered fireline fee.

When is my water bill due and what happens if I can’t pay?

Water invoices are sent out quarterly by the end of December, March, June, and September. The bills are due the last day of the following month (January 31st, April 30th, July 31st, and October 31st). A 4.5% penalty is charged on any overdue accounts and any accounts over days old may receive a 48 hour shut-off notice. A payment plan can be set up if necessary.

Why is my bill so high?

There are a few reasons your bill may have increased:

• the number of days within your billing cycle increase
• there could be a constant or intermittent flow of water occurring on your property
• your past bills were previously estimated

There is water pouring out of my meter box. What do I do?

Please contact the office and we will send an operator to investigate. Day phone 604-850-6621. After hours phone 604-308-6161.

My consumption is zero but we are still using water. Why?

Your previous bill may have been over-estimated or it could be due to a meter failure. If the meter fails it does so in favour of the customer and can result in lower or zero consumption.

I suspect I have a leak. Where can I check?

Common areas to inspect include (but are not limited to): toilets, hot water tanks, facets, hoses, waterlines to dishwasher, washing machine, irrigation systems, and pressure regulating values. Also you can call our office and we can send an operator during business hours to verify a leak.

I’m building a new house. How do I disconnect or upgrade my services?

If it is a single-family residential home then email or call the office and send us the demo permit. When you have the approved plans and building permit email those as well. A $5,000 deposit will need to be paid before work can be scheduled. If you are building something other than a single-family residential home, please email jason@clearbrookwaterworks.com to discuss fire flow testing and modeling.

Please email office@clearbrookwaterworks.com and we will send you a checklist for the tear down and new build process.

I am the property owner, but I want my utility bill to go to my renter. How do I do this?

The bill will remain in the registered owner’s name(s) but payment can be received by a renter or property manager. However, the owner holds the responsibility for any outstanding balances. We recommend collecting from your tenant and paying the bill yourself to avoid outstanding balances.

I received a letter that I may have a leak. What now?

In the event that a leak is discovered the owner has the responsibility to ensure that the leak is fixed. You may contact Clearbrook Waterworks District to verify the leak is fixed by checking that the meter is stopped.

If my main water line breaks who is responsible for fixing that?

Clearbrook Waterworks District services up to the water meter. Anything between the house and the meter is the responsibility of the home owner.

What if I sell or buy a house?

Your lawyer or notary public will contact us and we will provide a final invoice for the previous owner and a one-time new owner charge to the new owner. If an account remains unpaid it stays with the property and will be the new owners responsibility (we will always try to collect from the previous owner first).